Worse service experience I’v ever had. This is my third Cadillac. 2025 XT4. Car is 10 months old and the navigation stopped working cruise control stopped working hands free stopped working, can’t connect WIFI. Many of the electronic features do not work. The service department said it’s a failure of the Telematic module. They gave me a loaner for two days while they diagnosed the problem. They Told me the car could be picked up.when I returned they said it wasn’t fixed and that the telematics module is back ordered and could take from weeks to a month. They didn’t know how long it would take to get a replacement. They would not let me have the loaner as they said it’s not a safety problem and the car still can be driven. I told them I need to rely heavaly on navigation and the hands free features. They insisted that the car could be driven and there was nothing that can be done to provide me with a working car. I became annoyed and the sales manager came over and assured me they would resolve my problem. They wanted me to wire my phone into the car and use navigation that way. I told them I need to drive by myself and can’t rely on having to handle a phone while I’m driving for navigation. They suggested I call GM corporate and explain and that would help getting the approval for a rental car until my car could be repaired. I called the corporate GM number they gave me. GM corporate assured me that they would talk to the dealer about me getting a car with the features my car has and that I need. After 5 more calles to the dealer and GM corporate I still had no car. This has been a total nightmare and to this point of writing I have been getting the run around with No commitment on the repair of my car and still no temporary transportation. Be I have spoken to, -Dusten Stacy ( service) three calls -Gregg Kyzer (sales) two calls -Jameson ( Cadillac USA) two calls case#86670723. I brought my car to Mike Erdmann Cadillac on January 2nd. And the status has not changed. My car is not repaired and no temporary transportation has been provided. Bad bad bad service!!

When you know your vehicle and you have a concern about a service visit regarding what damage was or was not done to the vehicle, then after speaking to a service person and they argue with you telling you most definitely they did not cause it, when you know they definitely did. You know where the vehicle has been and how it was driven. Word of advice is take pictures of your vehicle before you go to get service! Because you will leave there wishing you had!

Kudos to Ryan S for the assistance on my Caddy. Came in for oil change and forgot to ask to rotate tires. He quickly called the workman and had it done for me. He also spent time explaining about key fob covers! Thank you!

August 2023, Drove my SUV in for repairs and the service was surprisingly dissatisfying. Day 1, it took the service department all day to diagnose the problem and no courtesy phone call explaining the delay. Day 2, I initiated the call to the service department, spoke to a service representative who stated they will inquire bout the status of the SUV and will get back with me. The representative never returned my call. The service department have the SUV for 3 days, never offered a loaner replacement and call to tell us the SUV was ready for pick up. We had to drive there to inquire about the status. Overall worse communication from a service department I had experienced. In my opinion it does not stand up to a “luxury” car services/dealership. Customer service should be at the forefront and communication as a key component.

Dropped off my vehicle 22 April to have minor paint work we done. Vehicle still not ready and the Loaner Car they give me was a step down to a Nissan from a Cadillac. I have called the collision center four times and still no update. Even called my sales man was unable to get an answer. Had to cancel a weekend trip due to vehicle not ready. Unable to get my handicap sticker back for them also. I am a 100% disabled veteran and I can’t believe the service I’m getting or lack of service. Just call the dealer again today the 29 April still no answers and still no response This dealer has lost a customer for life.

I drop my car off at 9 a.m. to repair my fuel pump and me and service adviser walk around my car and there was no damage to my car while i was at dealership i walk to sales department to see what they would give me towards trade in value for a new Cadillac the sales manager inspected my car and he did not see any damage to my car but when I came back at 5 pm to pick my vehicle up we noticed a crack on my front bumper and grease marks all over hood the service adviser said they did not do any damage to my car they offered to trade my car in towards a new Cadillac or give me a bottle of touch up paint i went to 2 body shops and they recommended a new bumper or at least repaint mike erdman said they would not fix my bumper they where very unprofessional and rude

I was looking for a 1-2 yr old Cadillac and found one, test drove it and liked it but a major price difference one price in the window and a much lower price on the internet, salesperson and sales manager just acted STUPID , I then said I can't do business wit a couple of crooks!!! If you do business with these crooks check the internet pricing so they don't rip you off for as much as 5 k or more!!

I am a local Florida resident and called this dealership about some parts for my Cadillac... I was told by a parts person named Paul that a new key for car would be 32.00 and included free coding of the key to my car... I also was told they would reprogram my Keyfob during the key programming and that cost would be a 1/2 hour labour time... I thought that was fair,so I said order the parts necessary... I was also told I would have to wait 2 weeks for everything to come in... I thought fine. I asked if they needed my name and information for the order and was told no. I called after 2 weeks and after inquiring on the phone with Paul , suddenly I was handed off to another parts person and told Paul , was now unavailable , but he could finish this call... I explained everything to this parts man and he told me the parts were never ordered and asked if I still wanted them... I said yes and this guy needed my name and information to order the parts (this time) Needless to say I also wanted to confirm the service pricing for the key coding and the keyfob recoding and was told the price is now 1 hour service (double the original quote) I mentioned that to the parts guy and all he said was that is the price and had no concern of the price I was previously given... I asked to speak to the service manager and he was rude and really never gave me a chance to explain ...His attitude was Paul would never tell me that price and that was it.. Basically he called me a LAIR... BEWARE of this dealership...This is the classic BAIT & SWITCH tactic used by unscrupulous salesmen. I would not deal with this dealership , if they were the ONLY dealership in the area. I would drive 100 miles to another dealership and that's just what I did. BEWARE, BEWARE ,BEWARE of their shoddy dealership... I actually hope someone from that dealership reply' to this post , but I doubt they have the nerve.

I came in to test drive a Cadillac. I was so impressed with the professionalism that the sales team portrayed, That I purchased my first Cadillac. After leaving the showroom and the continued service that I received, I contacted Emmit, My salesmen and told him that I was looking for a Suv for my wife. We purchased a second auto within 2 weeks and feel that we will continue to do business in the future. Thank you to Emmit, Greg and the entire Mike Erdman Cadillac sales team.

I can only say great things about this service department. Everytime I have taken my CTS for service they have been so accomodating, from seeing I have a car to drive to providing exceptional service to the vehicle. Additionally the car has been returned each and everytime immaculate. I will acquire another Cadillac not only because I love the car but because of Mike Erdmund's wonderful service department.

Vicki is one of the prime reasons why I keep getting cars from Erdman. She has been taking car of my cars for 15 years. They are the closest Cadilac dealership to my house, their prices seem reasonable, and with Vicki in charge of my maintanance needs all is as good as it gets.

Vickie is always, always 100% - she keeps me informed and does what she says. She brings the level of my experience at Mike Erdman Cadillac from good to great. We moved here from Colorado Springs, CO five years ago with my DeVille from Red Noland Cadillac. I really did not think I would find a dealership that would match them in quality service but Vickie stepped right up and has been awesome. Thank you!